Terms and Conditions Heng36 — A Complete Guide for Users

These Terms and Conditions constitute a legally binding agreement between you ("User") and heng36 ("Platform", "We", "heng36"). This document governs all aspects of your use of the heng36 platform, including but not limited to slot games, live casino, sports betting, fish shooting games, deposits, withdrawals, and the use of any features or services provided.

By clicking the "Register" button, accessing any page on the platform, or using any heng36 service, you automatically agree to comply with and be bound by all terms stated herein. This acceptance is full and unconditional.

These Terms shall be read together with heng36's Privacy Policy and Responsible Gaming Policy, all of which are considered part of the overarching agreement between you and this platform.

To be eligible to use the heng36 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and throughout your use of the platform.
• Be an individual acting on your own behalf, not as an agent or representative of another party.
• Not residing in a jurisdiction where online gambling is completely prohibited under applicable local law.
• Not having been declared bankrupt or lacking the valid legal capacity to enter into this agreement.
• Not appearing on any self-exclusion list submitted to any gambling regulatory body.

Heng36 reserves the right to request proof of identity to verify user eligibility at any time. Failure to provide the requested verification documents within the stipulated timeframe may result in the account being suspended pending further action.

Each user is only permitted to hold one (1) active account at heng36 at any one time. Registering multiple accounts using the same or different information, whether directly or through a third party, is strictly prohibited.

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes:

• Full name as shown on a valid identity card or passport.
• Accurate date of birth for age verification.
• An active and accessible email address.
• A mobile phone number registered in your own name.
• Valid payment method details registered in your name.

Heng36 is not liable for any losses arising from inaccurate or outdated account information provided by users. Please keep your personal details up to date via the account settings section, or contact customer support if any changes occur.

Heng36 accepts deposits via Malaysia's major local payment methods, including FPX, DuitNow QR, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly and credited to your gaming account with no additional charges from the platform.

The deposit-related terms are as follows:

• The minimum deposit amount per transaction is as set on the deposit page and may vary depending on the payment method.
• All deposits must be made using a payment method registered in your own name. Deposits using third-party accounts are not permitted.
• Heng36 reserves the right to decline or return any deposit suspected of originating from unlawful or suspicious activity.
• Any charges or fees imposed by payment service providers are the sole responsibility of the user.
• Credited deposits cannot be reversed once gameplay has begun.

If you experience any issues or delays with deposit processing, please contact the heng36 support team via LiveChat and include the relevant proof of transaction for prompt follow-up action.

Winnings withdrawal at heng36 may be processed once all account verification requirements and wagering conditions (where applicable to bonuses) have been fully met. heng36 is committed to processing withdrawals within the stipulated timeframe without unreasonable delay.

• The minimum withdrawal amount per transaction is as displayed on the withdrawal page.
• Withdrawals will be processed to the same payment method used for the deposit, subject to anti-money laundering policy.
• Identity verification (KYC) may be required before your first withdrawal or for amounts exceeding certain limits. Required documents include a copy of your identification card and proof of payment method.
• Heng36 reserves the right to place a withdrawal on hold for security investigation purposes if suspicious account activity is detected.
• Any taxes or levies related to winnings are the user's responsibility to declare in accordance with local laws.

Heng36 offers a wide range of bonuses and promotions for both new and existing users, including welcome bonuses, weekly cashback, reload bonuses, and seasonal promotions. Each bonus is subject to specific terms and conditions as stated in its respective promotion terms.

General terms applicable to all heng36 bonuses:

• Rollover Requirement: Each bonus has a wagering requirement (rollover) that must be fulfilled before the bonus funds or associated winnings may be withdrawn. The rollover rate is clearly stated in the terms of each promotion.
• Validity Period: All bonuses have a set validity period. Bonuses that are unused or whose rollover requirements are not fulfilled within that period will expire automatically.
• One Active Bonus at a Time: In most cases, only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Prohibition on Misuse: Any attempt to abuse the bonus system, including registering multiple accounts or using betting strategies designed to fulfill rollover requirements without genuine risk, may result in bonus cancellation and account suspension.

Heng36 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses already received and currently undergoing rollover fulfillment.

All games available at heng36 — including slot games, live casino, sports betting, and fish shooting games — are operated using a Random Number Generator (RNG) independently certified by qualified third parties. This ensures every game outcome is fair, random, and free from any manipulation.

• Completed game results are final and cannot be disputed unless there is strong evidence of a clear technical malfunction.
• In the event of a technical disruption or system failure during an active game, heng36 will review the game records and restore the account balance to its state prior to the disruption, subject to technical assessment.
• Bets that have been placed cannot be cancelled unless specifically permitted by the rules of the relevant game.
• Heng36 uses software from licensed, internationally accredited game providers to ensure game quality and fairness.

Heng36 users are required to conduct themselves fairly, honestly, and responsibly at all times. The following activities are strictly prohibited and may result in immediate action, including instant account suspension or termination:

• Using automation software, bots, scripts, or any tool that enables automated betting.
• Exploiting vulnerabilities or bugs in the system or gaming software to gain an unfair advantage.
• Colluding with other players or staff to manipulate game outcomes (collusion).
• Using the heng36 platform for money laundering or financing any illegal activity.
• Registering or using an account on behalf of another person or using a false identity.
• Harassing, threatening, or abusing support staff or other users on the platform.
• Attempting to hack, breach, or disrupt heng36 system operations in any way.

Heng36 employs a sophisticated fraud detection system that operates around the clock to identify and prevent activities that violate these Terms. All confirmed fraud cases will be reported to the relevant authorities.

Heng36 reserves the right to suspend or terminate any user account, at any time and at its sole discretion, in the event of a breach of these Terms and Conditions or for other legitimate operational reasons. Account suspension may be temporary or permanent depending on the severity of the breach.

Users may also choose to voluntarily close their own account by contacting the heng36 support team. For self-exclusion cases related to responsible gaming, a dedicated process is available through the Responsible Gaming.

• If an account is terminated due to a violation, the account balance may be forfeited depending on the nature of the violation committed.
• For valid voluntary account closures, any eligible account balance will be refunded via the original payment method once all reviews are completed.
• Users whose accounts have been terminated due to fraud or serious violations will not be permitted to register again.

Heng36 provides its gaming platform on an "as-is" basis, without any express or implied warranties regarding continuous, uninterrupted availability. We strive to maintain 99.9% uptime, but occasional technical disruptions may occur from time to time.

• Heng36 is not liable for any losses resulting from service disruptions, technical failures, or network issues beyond our control.
• Heng36 is not liable for any financial losses incurred by users as a result of gambling activity, including the loss of deposited funds.
• Heng36's maximum total liability to any user for any claim shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.
• Heng36 is not liable for any indirect, consequential, or punitive damages under any circumstances.

Gambling involves real financial risk. You acknowledge that you wager at your own risk and heng36 does not provide any financial advice or guarantee of winnings.

Heng36 takes the protection of users' personal data seriously and operates in compliance with applicable privacy laws, including Malaysia's Personal Data Protection Act (PDPA). All personal information collected is processed securely using 256-bit SSL encryption.

The information you provide to heng36 is used solely for the following purposes:

• User identity and eligibility verification (KYC process).
• Processing financial transactions and payment verification.
• Sending service communications, notifications, and promotional information (with your consent).
• To fulfil applicable legal and regulatory obligations.
• Platform improvement and overall user experience enhancement.

Heng36 does not sell, rent, or share users' personal information with third parties for marketing purposes without your explicit consent. For more information, please refer to our Privacy Policy in full.

Heng36 reserves the right to modify, update, or amend these Terms and Conditions at any time in response to operational requirements, legal changes, or service improvements. Any material amendments will be communicated to users via in-platform notifications or email at least 14 days before the amendments take effect.

Continued use of the heng36 platform after the effective date of any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest applicable Terms.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with this agreement shall be resolved through an initial negotiation process before any formal legal proceedings are initiated.